Terms & Conditions
The holidays offered on this website are operated by Oceansource.net LLP a registered company number OCC33 1176.
OUR RESPONSIBILITY AND LIABILITY
In the provision of your holiday we have direct control over some people and organisations. Where we do not, we have taken all reasonable steps to ensure that the suppliers of these services are of an acceptable standard and that all services offered on your holiday will be of reasonable quality.
When you contact us to make a booking, we act as agent. When we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all the services described.
The balance of the holiday cost is due, without reminder, eigth weeks before departure. If the booking is within eight weeks from the departure date, the balance must be paid in full. If the balance is not paid by at least four weeks prior to departure, we reserve the right to treat the booking as cancelled and cancellation charges may apply.
All cancellations or alterations must be made in writing as soon as possible. If you cancel you will be liable for the following cancellation charges:
More than 61 days loss of deposit.
32 to 60 days 30% of total holiday price.
8 to 31 days 75% of total holiday price.
Less than 7 days 100% of total holiday price.
Compensation payments do not apply to changes or cancellations caused by 3rd party resort developments, changes or cancellations to schedules by airlines, the number of persons who have booked is less than that required for the package, or any “Force Majeure “ - including (but not limited to), in the event of flooding, earthquakes and volcanic erruptions or commonly referred to "acts of god".
If you choose to pay a deposit this will be a minimum of 10% of the total holiday cost and this will be non-refundable.
In the case of any alterations by you, we reserve the right to make an amendment charge of £20 per person, and if an alteration occurs within four weeks before departure, to treat the original booking as cancelled in which case cancellation charges may apply.
Oceansource.net LLP accepts responsibility to any person named on the booking form for the service provided by our employees, agents and suppliers while acting within the scope their employment. We also accept responsibility for any deficiencies in the services we are contractually obliged to provide or for failure of such services to reach a reasonable standard save in each case that:
i) We shall not be responsible nor do we accept liability for death, bodily injury or illness caused to the signatory to the contract and/or to any other named person on the booking form in the course of or as a result of the provision of services which do not form part of your holiday arrangements through Oceansource.net LLP, and
ii) Where the services in question consist of carriage by air or by sea our obligations and liabilities are limited in the manner provided by international conventions in respect of air and sea carriers.
Bookings are accepted on condition that accommodation booked by the client is for the use exclusively of the client and other persons named on the booking form and clients are responsible for any losses or damage to the accommodation. No other person may use the apartment without our prior written permission. Clients are responsible for any losses or damage to the accommodation and any additional cleaning costs incurred.
Oceansource.net LLP reserve the right to terminate a client’s holiday without prior notice where, in the opinion of Oceansource personnel, airline personnel, accommodation owners/managers or other persons in authority, the behaviour of the client could cause danger, damage, distress or annoyance to employees, third parties or property. In the rare event of this step being taken, Oceansource’s 100% cancellation charges would apply and our responsibility would cease immediately and we would have no liability for any costs incurred by the client thereafter.
In the event that the client wishes to complain about any part of the services provided, the complaint must be made as soon as possible to the management or to our agent in the resort. If in the event of the matter being unresolved in the resort, the client must make an immediate complaint in writing to the agent and report the matter in writing to us within 28 days of return to the UK.
This contract is made subject to English Law and exclusive jurisdiction of the English courts.
HEALTH AND VACCINATIONS
When travelling you should always obtain up-to-date information from your doctor, and visit the Foreign and Commonwealth Office website which has full details for each country we operate in of the health issues, local laws and customs, safety and security concerns and all entry requirements. You can visit these pages here:
PASSPORTS AND VISAS
For a holiday abroad you will need a full 10 year Passport with a minimum of 6 months validity to all countries of the world. Make sure that it is valid for the duration of your holiday and for the country you are visiting. You need it for exchanging travellers cheques and currency. Some countries also require travellers to have Visas and, unless stated to the contrary under the resort information, it is the responsibility of the clients to ensure that they obtain these in good time before their date of travel. It is the responsibility of all passengers to ensure that they comply with all the immigration requirements for the country to be visited.
We can accept no liability for clients or suppliers who have insufficient or incorrect documentation. All the above applies to British passport holders. Other nationalities must check with the relevant consulates in the UK.
Windsurfing and other watersports are demanding physical activities. If you are not able to walk 100 metres and climb two flights of stairs without discomfort, pain or breathlessness we recommend you visit your doctor prior to booking.
All clients should be able to swim unaided at least 100 metres.